FAQs - ShapeAura

ORDER / PAYMENT:

WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?
We accept payments via PayPal and Credit/Debit Card. Visit our Payment Methods page for more information.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Absolutely. Ordering on our website is secure. Your payment information is protected with the latest SSL encryption. We never store your credit card details, and all transactions are handled through secure gateways.

WAS I CHARGED TWICE?
No, your credit card will only be charged once after your order ships. Any duplicate amount you see is likely an authorization hold that will clear in 48–72 hours.

WHY MIGHT MY CREDIT CARD BE REFUSED?
Your card may be refused due to:

  • Expired card

  • Exceeded credit limit

  • Incorrect information

  • Browser plugin issues — try clearing cookies or updating your browser

PROMOTIONS / DISCOUNTS:

DO YOU OFFER PROMOTIONS?
Yes! We run regular discounts and special offers. Sign up at the bottom of our page for 10% off and future exclusive deals.

HOW DO I USE A COUPON CODE?
Enter your code at checkout in the designated discount field and click "Apply."

CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?
No. Only one discount code can be applied per order.

ORDER STATUS:

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
A confirmation email will be sent to you immediately after purchase.

HOW CAN I CHECK THE STATUS OF MY ORDER?
Track your order via the link in your shipping confirmation email or by logging into your account at luxglowaura.com.

I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
Contact us ASAP. If the package hasn’t shipped, we can modify the details. Once shipped, changes might not be possible.

I WOULD LIKE TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?
Please refer to our Return & Exchange Policy and contact customer service for help.

CAN YOU HELP WITH A DAMAGED PRODUCT?
Yes. Email a photo of the item and your order info to support@luxglowaura.com. Damaged products must be reported within 30 days.

PRODUCT:

HOW DO I FIND THE PRODUCTS THAT I NEED?
Use the search bar, browse categories, or filter by product type.

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Normally 1 week after birth, or 2 weeks after a c-section. Always consult your doctor.

HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?
Check each product’s dedicated size chart. If unsure, email us.

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?
We recommend sizing up. For personalized help, message us at support@luxglowaura.com.

SHIPPING:

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Delivery time = Processing time + Shipping time. Note: Delays may occur due to customs or high volume.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Track it using the link in your shipment email or at 17track.net.

MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
Check with neighbors, around your property, or contact the carrier. Still need help? Email us at support@luxglowaura.com.